Privacy Policy

Introduction

Welcome to https://brake-and-lamp-inspection-california.dmv-california.com (hereafter referred to as “Brake and Lamp Inspection California,” “we,” or “us”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website located at https://brake-and-lamp-inspection-california.dmv-california.com.
Any mobile applications or software we develop and make available for download.
Services offered through our platform, such as online bookings and customer support.
Interactions between our users and our team via email, phone, text messaging, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing your data, so we encourage you to review them before using such services.

Processing Activities

This Privacy Policy is designed to guide you on the following actions:

Using our applications and services as an authorized user, which includes creating an account and accessing personalized features.
Visiting our websites linked to this policy, where you can browse content and interact with various features.
Receiving communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect diverse types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

Account Information: Your name, user ID, login credentials, and related details required for account creation and management.
Payment Information: Credit card or debit card details, billing addresses, and payment history for processing transactions securely.
Financial Information: Banking account details (if provided) and financial records related to purchases or refunds.
Purchase Information: Details of products or services you have purchased from us, including quantities, dates, and prices.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information for device recognition and analytics.
Location Data: GPS coordinates and location-based services data to provide location-specific services (with your consent).
Feedback and Reviews: Comments, suggestions, and reviews you submit to us, which help improve our products and services.
Social Media Information: If you choose to connect your social media accounts, we may collect data from those platforms (e.g., profile pictures, user preferences).
Product Information: Details about products or services you show interest in or purchase, including product specifications and usage patterns.

We obtain this data through direct user input, server logs, browser cookies, and other automated technologies during your interactions with our platform. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy agreements.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies for several essential purposes:

Strictly Necessary: These cookies enable core functionalities like login sessions and navigation on our site.
Preference: They remember user preferences, such as language settings and display options.
Analytics: Analytics cookies help us understand how users interact with our site, providing insights for improvement.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and its purpose:

Account Information: Retained until the associated account is active or as required for legal compliance.
Payment Details: Stored securely for transaction history and fraud prevention, in accordance with payment processors’ policies.
Purchase Records: Kept for order fulfillment, customer support, and tax/accounting purposes (as per applicable laws).
Communication Records: Retained for the duration of your interaction or as needed for legal documentation.
Analytics Data: Aggregated and anonymized data may be retained indefinitely for analytical purposes.

Once the data is no longer required, we delete or anonymize it to ensure confidentiality.

Security Measures

We prioritize the security of your personal information by implementing robust safeguards:

Encryption: Employing encryption protocols to secure data during transmission and storage.
Secure Processing: Engaging trusted third-party processors who adhere to strict data protection standards.
Access Controls: Restricting access to personal data based on the principle of least privilege and employee training.
Regular Audits: Conducting periodic security audits to identify and mitigate potential risks.

Children’s Privacy

Our services are not intentionally designed for children under 18 years old. We do not knowingly collect or store personal data from individuals in this age group. Parents or legal guardians who believe their child’s privacy is compromised should contact us immediately.

Your Rights (depending on your jurisdiction)

The laws governing data privacy vary across regions, and we respect these differences. Here are some of your rights, subject to local regulations:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data while we verify or dispute its accuracy.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Assert that you will not be subject to automated decisions or profiling that significantly affects you.
Appeals and Complaints: File appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise these rights, please reach out to our privacy team at your earliest convenience. We will respond to your requests as quickly as possible within the time frames specified by law.

Changes to Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions related to privacy, data requests, unsubscribe requests, or technical issues, please contact us:

Email: [email protected]
Postal Mail: Brake and Lamp Inspection California, Privacy Team, [Address]